What we do with your information
We are committed to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We use your personal information to support and enhance our relationship with you. We only share your personal information in accordance with the Data Protection Act 1998 and other applicable laws. You may contact Fuzzy-Hippo at any time with any privacy questions or concerns and to see the personal information you have given us and request correction.
Information about you
When you (a customer) register to purchase products through fuzzy-hippo.com we ask for information such as your name, e-mail address, postal address, and contact details. Fuzzy-hippo.com then keeps a record of this information.
We keep a record of any purchase/s you make from fuzzy-hippo.com. This means we can help to deal with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant.
We keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you've had with orders or service.
If you contact fuzzy-hippo.com by telephone (via our customer service centre or otherwise) we may record, store and use that call for future training or business purposes. This includes, without limitation, use for the purpose of dispute resolution and/or complaints management.
We'll also ask you questions at registration, and from time to time by email, that will give us information that will be used to improve your experience of shopping at fuzzy-hippo.com. You do not have to answer these questions, but if you do we can communicate with you in a more relevant way.
If you would like to revise the information you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like your information erased from our records, you can so do by contacting us in accordance with the information provided at 'further information' below.
How we use your personal data
All the information we collect via the Site, or through correspondence (including telephone calls) with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:
Internally so we can supply goods and services to you and for customer administration. Subcontractors (including to assist with delivery and fulfilment) to process and provide your orders to you.
Planning and managing fuzzy-hipp.com business activities, including analysis of customers' shopping habits, success of advertisements and push notifications and product and style preferences of our customers.
Technical administration of our website.
Providing you with information about the services we offer.
Letting you know about offers and news from fuzzy-hippo.com.
Letting you know about offers, news and products.
We may make your name and email address available to companies in order to advertise and market our services to you through other platforms on the internet (e.g. Facebook).
To verify details of your payment method or credit card account.
During your registration process you are given the opportunity to select some of the ways in which we may use your details.
These are the circumstances in which we may share some of your data with others:
When we instruct agents, contractors or third party service providers to provide business operations support (including advertising and marketing advice and support), financial services and technology services. Please note that these third parties are under contract, and our service agreements dictate that they only use your information in connection with the services they perform for us and not for their own benefit.
To outside research companies whom we may ask to contact you directly for your opinions on our service, and our partners' products and services (in which case we provide them with only the information they need to perform their function).
If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.
Managing your orders
We may monitor and review communications between you and ourselves, solely for the purposes of ensuring that your orders are managed appropriately by our partners and our customer service team, and in accordance with the terms and conditions that we have in place with our partners.
Data over the internet
The internet is a global network, so it is possible for your data to travel internationally, which may include places outside the European Union. If you visit or shop at fuzzy-hippo.com, you're agreeing and authorising us to process data in this way.
How we protect information
You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.
We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment.
Secure Socket Layer ("SSL") encryption technology is used for protection of information in transit for any sensitive transactions such as payments.
We do not store or process your card details ourselves, they are processed and stored via one of our contracted third party service providers.
Only employees and any third party service providers (such as Royal Mail) who need the information to perform a specific job are granted access to personally identifiable information.
How you can help us protect your information
Please keep in mind that whenever you voluntarily disclose personal information online in non-protected environments - for example on message boards, through email, or in chat areas - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Also remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.
To see all the information we have about you, and to correct any inaccuracies, please write to us at: Fuzzy-Hippo.com, 81 Pinewood Park, Farnborough, Hampshire, GU14 9LE.
How to unsubscribe
If you no longer wish to receive any further email messages, post or other communications from us or you no longer wish to be contacted by other companies who you permitted us to provide your details to then please change your communication preferences accordingly.
By visiting this website with your browser settings adjusted to allow cookies, you are consenting to fuzzy-hippo.com using cookies for the purposes outlined below in order to provide you with a fully functional shopping experience.
Please note: to make full use of fuzzy-hippo.com and to benefit from certain personalised features, your computer, tablet or mobile phone will need to be set up to accept cookies. The fuzzy-hippo.com website (like many other shopping websites) will not work when cookies are blocked.
The data we collect through these cookies is solely for the purpose of enhancing our website and your browsing experience – it is never used to identify you and we would never share or sell on this data.
The list below details the cookies used on fuzzy-hippo.com. We have outlined who sets these cookies and their purpose. If the party reads something other than 'fuzzy-hippo.com', these are our third party business partners who help us to enhance your browsing experience.
What is a cookie?
A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit. Where cookie technology is not available, an anonymous identifier may be used. An anonymous identifier is a random string of characters used for the same purposes as a cookie.
Your browser accesses the cookie file only when you visit the website that generated it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket. Cookies allow sites like fuzzy-hippo.com to deliver you a personalised shopping experience.
The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.
Sharing with social networks
If you use the buttons that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:
If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket or buy them. To enable and manage cookies, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.
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Last amended 31st March 2015